• Do Production and meet targets
• PE Performance Monitoring and assistance with queries
• Monitoring production numbers
• PE Performance Monitoring
• Level 1 Escalation
• Work Allocation and prioritization
• Shift planning
• Quality Monitoring
• PE Coaching
• Initial Process Training
• Knowledge management
• Preparation of reports
• Process Improvement Opportunities
• Interactions with Client Process Owner
Desired Candidate Profile
Primary skills:
• Should have excellent knowledge of law, preferably exposure to US judgments and court hierarchy
• Should have exposure to citation work
• Should have knowledge of using Lexis Nexis and Westlaw
• Should have excellent skills in speed reading US judgments and picking out issues
• Should have excellent command over the English Language both in Written and Oral Communication.
• Should possess business and process knowledge, understand workflows and operating procedures
• Should be proficient with computers and computer applications
• Should be able to manage a team of at least 45 people.
• Should be able to manage the floor and will be responsible for Shift activities.
Secondary skills:
• Should be able to supervise and evaluate staff, directly and through subordinates
• Should be able to manage multiple tasks often with competing deadlines.
• Should have ability to work as a member and leader of project teams
• Should be able to grow with the size of the account and move to other more complex processes or in more responsible roles.
Soft Skill Requirement:
• Excellent Communication Skill, negotiation and Conflict management skills.
• Team Players with ready disposition to learn, able to lead a team.
• Mentor figure to the frontline associates.
• Good XL Skills.
• Hands on with PowerPoint.
Company Profile
Infosys BPO is an end-to-end outsourcing services provider. We address your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes.
Key Words : Team Lead, Assistant Manager, LPO, KPO
